Welcome to Stonehaven on Vaal.
These Terms & Conditions ("Terms") govern your use of the Stonehaven on Vaal website and your interaction with Stonehaven on Vaal ("Stonehaven", "we", "us" or "our").
By accessing our website, making a booking, attending our premises, participating in an activity, event or cruise, or using any of our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. Website Use
The information provided on this website is intended for general information and promotional purposes.
We make reasonable efforts to ensure that information on the website is accurate and up to date. However, prices, menus, operating hours, activities, events, availability, facilities and other information may change without notice.
Stonehaven reserves the right to correct errors, amend information or discontinue services without prior notice.
2. Bookings and Reservations
Where applicable, bookings are subject to availability and confirmation by Stonehaven.
A booking is only confirmed once Stonehaven has confirmed the booking and any required deposit or payment has been received.
Customers are responsible for providing accurate booking information, including contact details, dates, times, number of guests and any other information required to process the booking.
Stonehaven reserves the right to refuse or cancel a booking where necessary.
3. Payments
Where a deposit or payment is required, payment must be made in accordance with the booking terms communicated to the customer.
Prices may change from time to time. The applicable price will generally be the price confirmed at the time of booking, subject to any clearly communicated conditions.
Stonehaven is not responsible for losses resulting from incorrect payment information supplied by a customer.
4. Cancellations, Refunds and No-Shows
Cancellation and refund conditions may vary depending on the nature of the booking, event, activity, cruise or service.
Where specific cancellation conditions have been communicated at the time of booking, those conditions will apply.
Deposits may be non-refundable where this has been clearly communicated before payment.
Customers who fail to arrive for a confirmed booking without prior notice may be treated as a no-show and may forfeit any applicable deposit or payment.
Where Stonehaven cancels a booking due to circumstances within its control, any applicable refund will be dealt with in accordance with the relevant booking terms.
5. Weather and Circumstances Beyond Our Control
Certain Stonehaven activities and services, particularly boating, cruises and outdoor events, may be affected by weather, river conditions, safety concerns or other circumstances beyond our reasonable control.
Stonehaven reserves the right to postpone, modify, suspend or cancel an activity, cruise, event or service where reasonably necessary for safety or operational reasons.
Where an alternative date or arrangement is offered, customers will be informed of the applicable arrangements.
6. Events, Activities and Cruises
Participation in boating, cruises, recreational activities, outdoor activities, games and other facilities may involve inherent risks.
Customers participate in activities at their own discretion and must comply with all reasonable safety instructions, rules and directions issued by Stonehaven or its authorised representatives.
Participants must disclose any relevant information that may reasonably affect their ability to participate safely in an activity where required.
Children must be appropriately supervised by their parent, guardian or responsible adult unless Stonehaven expressly provides otherwise.
7. Alcohol and Responsible Behaviour
Customers are expected to behave responsibly and respectfully while on Stonehaven premises or participating in Stonehaven activities.
Stonehaven reserves the right to refuse service, restrict participation or require a person to leave the premises where their behaviour is disruptive, threatening, abusive, unsafe or unlawful.
No person may operate a boat or participate in an activity while impaired by alcohol or any other substance where doing so would be unsafe or unlawful.
8. Personal Belongings
Customers are responsible for their personal belongings while visiting Stonehaven or participating in its activities.
Stonehaven will not be responsible for loss, theft or damage to personal property except where liability cannot lawfully be excluded.
9. Damage to Property
Customers may be held responsible for damage caused to Stonehaven property, equipment or facilities as a result of intentional, negligent, reckless or unlawful conduct.
10. Limitation of Liability
To the maximum extent permitted by South African law, Stonehaven will not be liable for loss, damage, injury, inconvenience or expense arising from the use of our website, premises, facilities, activities or services except where such liability cannot lawfully be excluded or limited.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be unlawful.
Customers participate in recreational, boating and outdoor activities voluntarily and acknowledge that certain activities may carry inherent risks.
11. Third-Party Services
Stonehaven may provide information about, link to, or facilitate access to third-party businesses, suppliers, accommodation providers, service providers, activities or attractions.
Stonehaven does not necessarily own, operate or control these third-party services.
Any agreement entered into directly with a third party is subject to that third party's own terms and conditions.
Stonehaven is not responsible for the acts, omissions, products or services of independent third parties except where required by law.
12. Intellectual Property
All content on this website, including text, photographs, graphics, logos, branding, designs, videos and other material, is owned by or licensed to Stonehaven unless otherwise stated.
Content may not be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by law.
13. User-Submitted Content
Where customers submit photographs, reviews, comments or other content to Stonehaven, they remain responsible for ensuring that they have the necessary rights and permissions to provide that content.
By submitting content for publication or promotional use, you grant Stonehaven permission to use that content for legitimate marketing or promotional purposes, subject to applicable law.
14. Promotions and Competitions
Promotions, competitions and special offers may be subject to additional terms and conditions.
Where additional terms apply, they will be made available with the relevant promotion or competition.
Stonehaven reserves the right to amend or withdraw promotions where reasonably necessary and subject to applicable law.
15. External Links
The website may contain links to websites operated by third parties.
These links are provided for convenience and do not constitute an endorsement of the third-party website, business or service.
Stonehaven is not responsible for the content, availability, security or privacy practices of external websites.
16. Website Availability and Security
We endeavour to keep our website available and functioning correctly but do not guarantee uninterrupted or error-free access.
We reserve the right to suspend or modify the website where necessary for maintenance, security or operational reasons.
17. Privacy
The collection and processing of personal information through our website and services is governed by our Privacy Policy.
Our Privacy Policy forms part of these Terms.
18. Changes to These Terms
Stonehaven may update these Terms from time to time.
The latest version published on this website will apply from the date stated at the beginning of the document.
19. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any dispute arising from these Terms or your use of our services will be subject to the applicable courts and laws of South Africa.
20. Contact
If you have any questions regarding these Terms & Conditions, please contact Stonehaven on Vaal using the contact details provided on our website.