Privacy Policy

Stonehaven on Vaal ("Stonehaven", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the Stonehaven on Vaal website, contact us, make a booking, participate in an event or promotion, or otherwise interact with us.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

 

1. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name and surname
  • Telephone or mobile number
  • Email address
  • Company or organisation details
  • Booking and reservation information
  • Information relating to events, functions or activities you enquire about
  • Payment-related information where required to process a booking or transaction
  • Information provided through contact, enquiry or booking forms
  • Information submitted when entering competitions or promotions
  • Technical information such as IP address, browser type and device information
  • Website usage information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purpose for which it is being collected.

 

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests
  • Process and manage bookings and reservations
  • Provide requested services
  • Communicate with you about your booking or enquiry
  • Process payments where applicable
  • Provide information about events, activities and services
  • Send marketing communications where permitted by law
  • Administer competitions and promotions
  • Improve our website, services and customer experience
  • Maintain the security and functionality of our website
  • Comply with legal and regulatory obligations
  • Prevent fraud, misuse or unlawful activity
  • Resolve disputes and enforce our terms and conditions

 

3. Marketing Communications

Where permitted by law, we may send you information about Stonehaven on Vaal, including events, promotions, special offers and services.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

We will not deliberately send unsolicited marketing communications in a manner that contravenes applicable South African law.

 

4. Sharing of Personal Information

We will not sell, rent or trade your personal information.

We may share information with trusted third parties where reasonably necessary to provide our services or operate our business. These may include:

  • Booking and reservation service providers
  • Payment service providers
  • Website and hosting providers
  • IT and technical service providers
  • Marketing and communication service providers
  • Event or activity service providers where necessary to fulfil your request
  • Professional advisers where required
  • Law enforcement or government authorities where legally required

Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf protect that information appropriately.

 

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and improve our services.

Cookies may collect information such as browser type, pages visited, approximate location and website usage patterns.

You can adjust your browser settings to refuse or restrict cookies. Disabling certain cookies may affect some website functionality.

 

6. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

 

7. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law.

The retention period may vary depending on the nature of the information and our legal, accounting or operational requirements.

 

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction or updating of inaccurate information
  • Request deletion of information where legally permissible
  • Object to certain forms of processing
  • Withdraw consent where processing is based on consent
  • Object to direct marketing
  • Lodge a complaint regarding the handling of your personal information

Requests should be made using the contact details provided on our website.

 

9. POPIA

Stonehaven on Vaal is committed to complying with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable South African privacy legislation.

Personal information will be processed in accordance with applicable legal requirements and only for legitimate and lawful purposes.

 

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, booking systems or other services.

Stonehaven is not responsible for the privacy practices, content or security of third-party websites. We recommend that you review the privacy policies of those third parties before providing them with personal information.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

The updated version will be published on this page with the revised date.

 

12. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise your rights, or have a privacy-related concern, please contact Stonehaven on Vaal using the contact details provided on our website.